Shipping Policy for Gem Radiant Glow

Effective Date: January 16, 2025

At Gem Radiant Glow, we are committed to delivering your orders securely and promptly. This Shipping Policy outlines our shipping methods, processing times, and related details to ensure a seamless experience.

1. Processing Time

  • Standard Orders: Orders are processed within 1-3 business days after payment is confirmed.
  • Custom or Personalized Items: Custom-made products may require additional processing time, typically 5-10 business days, depending on the complexity of the order.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Shipping Carriers

We work with reputable carriers such as USPS, FedEx, and UPS to ensure reliable delivery.

3. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order.
  • The selected shipping method.
  • Your delivery location.

Shipping costs will be displayed at checkout before completing your purchase.

4. Free Shipping

We offer free standard shipping on orders over $150 within the United States.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order.

  • Gem Radiant Glow is not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If you need to update your address after placing an order, please contact us at info@gemradiantglow.com or call (478) 668-3368 immediately.

7. International Shipping

Currently, we only ship within the United States. We hope to expand our shipping options in the near future.

8. Delivery Issues

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
  • We will work with the carrier to investigate and resolve the issue.

Missed Deliveries

  • If a package is marked as delivered but not received, please check with neighbors or your local carrier before contacting us.
  • For assistance, email info@gemradiantglow.com or call (478) 668-3368.

9. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pick up from a carrier location:

  • We will contact you to arrange for reshipment.
  • Additional shipping fees may apply for resending the package.

10. Holiday Shipping

During peak holiday seasons, shipping times may be extended due to high order volumes and carrier delays. We recommend placing orders early to ensure timely delivery.

11. Contact Us

If you have any questions about our Shipping Policy, please don’t hesitate to contact us:

At Gem Radiant Glow, we are dedicated to ensuring your orders reach you promptly and securely. Thank you for choosing us for your jewelry needs!