Refund and Returns Policy for Gem Radiant Glow

Effective Date: January 16, 2025

At Gem Radiant Glow, customer satisfaction is our priority. We are committed to providing high-quality jewelry and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to assist you.

1. Returns Eligibility

We accept returns on eligible items under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition with all tags, packaging, and certificates (if applicable) intact.
  • Custom-made or personalized items, such as engraved rings, are not eligible for returns unless defective or damaged upon arrival.
  • Sale items are final sale and cannot be returned or exchanged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at info@gemradiantglow.com or call (478) 668-3368. Provide your order number, details of the item, and the reason for the return.
  2. Once approved, we will provide you with a Return Authorization (RA) Number and return instructions.
  3. Pack the item securely to prevent damage during transit. Be sure to include the RA Number and a copy of the original receipt.

Return Address:
Gem Radiant Glow
2373 Gumlog Rd
Kite, Georgia (GA)

3. Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

We offer exchanges for items of equal or greater value, subject to availability. To request an exchange, please contact us at info@gemradiantglow.com or call (478) 668-3368.

5. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving the product, and we will:

  • Arrange for a replacement item at no additional cost.
  • Provide a full refund if a replacement is not available.

To expedite the process, kindly include photos of the damaged item when contacting our team.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized items.
  • Gift cards.
  • Final sale or clearance items.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

8. Cancellations

If you wish to cancel your order, please contact us immediately at info@gemradiantglow.com or call (478) 668-3368.

  • Orders canceled before shipping will be refunded in full.
  • If the order has already shipped, you may need to initiate a return upon receiving the item.

9. Refund Exceptions

We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria outlined in this policy. If your return is denied, the item will be shipped back to you at your expense.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

At Gem Radiant Glow, we are dedicated to providing a hassle-free shopping experience. Thank you for choosing us, and we look forward to serving you again.