Sales Policy for Gem Radiant Glow

Effective Date: January 16, 2025

At Gem Radiant Glow, we are committed to providing a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website, gemradiantglow.com. By placing an order, you agree to the policies detailed below.

1. Product Availability

  • Inventory: All products are subject to availability. We strive to keep our inventory updated, but in rare cases, items may be out of stock.
  • Custom Orders: Custom or personalized items are made to order and may require additional processing time.

2. Pricing Policy

  • Accurate Pricing: We aim to ensure that all prices on our website are accurate. However, errors may occur. If we discover a pricing error in your order, we will notify you promptly and give you the option to reconfirm or cancel the order.
  • Currency: All prices are listed in U.S. Dollars (USD).
  • Taxes: Applicable sales taxes will be calculated at checkout based on your shipping address.

3. Order Placement

  • Account Creation: You may place an order as a guest or create an account for a faster checkout experience and to track your orders.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review the information and notify us immediately if any changes are required.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other digital payment methods as specified on our website

All payments are processed securely. Gem Radiant Glow does not store your payment information.

5. Shipping Policy

  • Processing Time: Orders are processed within 1-3 business days after payment confirmation.
  • Shipping Options: We offer standard and expedited shipping options. Delivery times vary depending on your location.
  • Tracking Information: Once your order is shipped, a tracking number will be emailed to you.
  • International Shipping: Currently, we only ship within the United States.

6. Cancellations and Modifications

  • Order Cancellations: You may cancel your order before it is shipped by contacting us at info@gemradiantglow.com or calling (478) 668-3368.
  • Order Modifications: Changes to your order (e.g., shipping address) can be made before the order is shipped.

7. Discounts and Promotions

  • Promotional Offers: Discounts and promotions are valid for a limited time and cannot be combined with other offers unless stated.
  • Coupon Codes: Only one coupon code may be applied per order. Ensure the code is entered correctly at checkout.

8. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on returning or exchanging items.

9. Warranty and Repairs

  • Warranty: We stand by the quality of our products and offer a 90-day warranty against manufacturing defects.
  • Repairs: For items outside the warranty period, repair services may be available at an additional cost. Contact us for more details.

10. Limitation of Liability

Gem Radiant Glow is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

11. Dispute Resolution

  • Governing Law: This Sales Policy is governed by the laws of the State of Georgia.
  • Dispute Resolution: Any disputes arising from this policy will be resolved through mediation or arbitration in Georgia.

12. Contact Information

If you have any questions about this Sales Policy or need assistance, please contact us:

At Gem Radiant Glow, we value your trust and aim to deliver a delightful shopping experience. Thank you for choosing us for your jewelry needs!